= Troubleshooting VM connections = This page will give a number of workarounds for known issues when connecting to the BIOS Virtual Machine.[[BR]] If you run into problems that are not mentioned below, and manage to solve them, feel free to add them to the list. == Connecting via Putty == Issue: Server rejects connection with "Permission denied (publickey)". [[BR]] Troubleshoot: Check if private key is properly selected under Connection -> SSH -> Auth. Check if you are using the correct key pair and verify that keys are actually proper pair using Puttygen. Issue: Server rejects connection with "Disconnected: No supported authentication methods available (server sent: publickey)". [[BR]] Troubleshoot: Check if private key is properly selected under Connection -> SSH -> Auth. Other possible method is to load private key into Pageant and to enable attempt authentication using Pageant under Connection -> SSH -> Auth.[[BR]] Troubleshoot 2: If this didn't solve the problem, possible firewall issue, contact Leon Mei for further troubleshooting. == Connecting via !MobaXterm == == Connecting via x2go == Issue: Connection asks for key passphrase even if key does not need one.[[BR]] Troubleshoot: Remove key selection and use "Try auto login (via SSH Agent or default SSH key)" while running Pageant with your private key imported.